Refund Policy

Last updated: October 16, 2026

We want you to subscribe with confidence. If the subscription isn't right for you, you can ask for the full amount back within 14 days of paying.

1. Free trial

The free trial costs nothing, so there is nothing to refund. Try the system properly before you subscribe.

If you paid for a subscription (monthly or yearly) and ask for a refund within 14 days of the payment date, we refund the full amount, no hard questions.
This applies to the first subscription and to every renewal, counted from that payment's own date.
Add-ons paid with the subscription follow the same period and the same rule.

After that we don't refund the period already paid, but you can cancel the renewal at any time and your account keeps working until the last day you paid for.
If a problem is on our side (the system was down, or a paid feature did not work as described), contact us and we will review the case and compensate you or refund, depending on the case.

Email info@ashalnow.com from the email or phone number registered on your account, with the shop name, the payment date and the payment method.
We reply within two business days and confirm once the money has been refunded.

Payments in dollars (card, Apple Pay or PayPal) are processed by Paddle, which sells and collects payment on our behalf. The refund goes back to the same payment method you used and usually shows up within 5 to 10 business days, depending on your bank.
Payments in pounds (InstaPay, transfer or wallet) are refunded the same way you paid, to the same account or number you sent from.
Refunds are made in the currency you paid in. Exchange-rate differences or bank fees (if any) are outside AshalNow's control.

When a subscription is refunded, the account goes back to how it was before the payment. Your data is kept for the usual period, and you can ask us for a copy before the account stops.
We reserve the right to refuse a refund in cases of abuse, fraud, or repeated refund requests for the same service.